Improvement
Find the next step with more confidence
Get page-specific guidance, clearer step-by-step answers and a route to a person when the assistant cannot help.
What this brings to your school
- Page-specific help and step-by-step guidance
- Links to relevant system pages
- A route to human support when needed
The support assistant’s guidance is grounded in the system’s own portal and module information. It can explain the steps for the page a user is working on and link to the relevant real pages.
Schools also have a clearer route to human support when the assistant cannot resolve the question. Support agents receive assistance with replies and follow-up work.
The help shown depends on the user’s portal and access. AI answers should be checked against the available school controls.